Our full list of Questions and Answers is shown below, click on the more link to see the detailed answers to some of the questions.
Please use the Search tool or the Menus on the right to narrow down the questions presented and help you find the answers you are looking for. If you have a question that you think should be here, it would be very helpful if you could contact us with your suggestion.
All the doors and other products on our website that have the option to be ordered as a made to order size will be processed in the normal way when you go through our checkout but we will send you an additional email confirmation to make sure you have understood the sizing and ordering references. Once you confirm this email we will process the order immediately.
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A: All the remote control electric doors we sell are fully compliant with all the latest regulations and are CE marked. Many roller garage doors are sold on the internet which are not compliant with regulations and cannot meet the machinery directive or CE standard as they only use an infra red beam for safety and not a leading edge safety detection sensor. (more…)
A: Yes, we have many trade account customers and if you buy doors in quantity we can potentially offer further savings on most of the products. Simply fill in our ‘Trade Application form’ and tell us a bit about what you want to purchase and the quantities and we will get back to you with an offer.
Go to our delivery page in the left hand menu and most of the normal delivery times as given by manufacturers are shown there. Bear in mind we will always try for an earlier delivery if required and if the product is in stock it can also be collected by special arrangement. Deliveries are always affected around bank holidays and Christmas/New Year as many products come from German factories if they are made to order particularly
A: We take a simple view on damaged doors – if it is bad enough for us to completely reject we will destroy the door – so if they are damaged it is never that bad. A good clean or restain on timber doors and they will usually look as good as new, small scratches on steel doors can be T cut using a car paintwork system. (more…)
Most of the up and over and side hinged garage doors available are very easy to install as they are delivered with nearly all the operating mechanisms already factory fitted along with the optional steel fixing sub frame when ordered. The door and frame literally has to be offered into the opening and secured with several fixings and maybe the lock cylinder inserting and securing (more…)
Yes. The price for this service is based on the weight and size of each item as required. We can deliver most products anywhere in the world and the products are packaged accordingly.
Please request a price by email or telephone or add to the notes section in our checkout or product enquiries section and we will reply as soon as possible.
Please email, fax or telephone us and we can talk you through all the aspects of measuring and specifying a new garage door. It can be complicated with all the choices of frames and differences in how doors are ordered so please feel free to ask us as much as you need to be reassured you are getting the right size door. We always re confirm by email any purpose made doors before we proceed with any payment or manufacturing process
A: Yes, we have many trade accounts ordering volumes of garage doors and we can set up special rates for quantities of regular garage door and electric operator orders. Each product is looked at on an individual basis to ensure you get the best deal. Please call, email or fax us your requirements.
For site work we can also offer installation in most parts of the UK if required. This is carried out by our partner installers.
A: No, we supply and deliver doors only. However we do have many skilled garage door installer contacts who will gladly install the door and/or operator for you. Email us your details and we can co-ordinate an installer to speak to you direct.