Our full list of Questions and Answers is shown below, click on the more link to see the detailed answers to some of the questions.
Our online shop is very large and complex and occasionally some gremlins find their way in and give varied results during the processes. We do monitor our system regularly but if you see something not adding up simply proceed with the order and we will always confirm the details before processing fully so the price difference would always be detected and corrected. If you do not wish to proceed through the website you can call or email your order to us. Again we will confirm the order details by return.
We hope whatever we have available on our website is very competitive but if you do find the exact same specification door or accessory cheaper elsewhere then we will gladly discuss matching the price and beating it if possible.
They are always delivered by either the manufacturer or ourselves in specialised transport vehicles. The smaller items such as the remote control operators and accessories are delivered by post.
We must be made aware of any delivery restrictions prior to your order being placed and any damages or shortages from your delivery must be reported in writing within 3 days of the completion of delivery.
Many of the delivery vehicles are very large and we need to know if there are any access problems to your property beforehand so we can arrange accordingly.
Most doors and electric operators are supplied with full printed installation instructions.
Many PDF installation instructions can also be found in our downloads sections or if they are not clear you can always contact us for assistance.