Hormann Supramatic E Series 4 Operator Hormann

The Hörmann SupraMatic E Series 4 electric operator provides powerful performance, enhanced security, and intelligent connectivity for sectional and up and over garage doors.

New Features of the Series 4 Operators

• Faster door opening: Up to 75% faster opening speed compared to ProMatic Series 3 operators, reducing entrance wait times on busy driveways.
• Integrated Bluetooth receiver: Standard built-in Bluetooth (switchable on/off) enables direct door control from your smartphone using the Hörmann BlueSecur app.
• HCP SmartHome interface: Integrated bus connection allows direct integration with external smart home automation systems and modular accessories.
• New 3rd opening height: Dedicated ventilation position permits controlled air circulation without exposing the full garage interior.
• Energy-efficient LED lighting: High-output integrated LED module provides bright, even illumination across the entire garage interior.
• Ultra-low standby consumption: Energy-saving engineering uses less than 1 watt in stand-by mode.
• Updated hand transmitters: Supplied with compact HSE 4 four-button micro transmitters featuring 128-bit BiSecur encryption.

Technical Specifications

What is Included

• 1 x Hörmann SupraMatic E Series 4 operator head unit
• 2 x HSE 4 BS 4-button micro hand transmitters (868 MHz BiSecur, black finish with chrome caps)
• 1 x Integrated Bluetooth receiver
• 1 x Built-in LED lighting module
• 1 x Universal installation bracket and fitting hardware pack
• 1 x Comprehensive fitting and operating instruction manual

Important Boom Rail Delivery Notice

The operator head requires a matching drive boom rail (K, M, or L boom) selected according to your garage door height and type.

Please note: Due to courier carriage length restrictions, the L Boom is collection only unless ordered concurrently with a complete garage door.

Garage Door Applications & Boom Compatibility

The Hörmann SupraMatic E Series 4 is designed for domestic automated operation across sectional, retractable up and over, canopy up and- ver, and side hinged garage door systems.

Compatible Door Types & Boom Sizing

• Retractable Up-and-Over Doors (Hörmann, Garador & other brands):
  • Standard K Boom: Doors up to 2500mm high
  • Medium M Boom: Doors up to 2750mm high
• Sectional Garage Doors (Normal Headroom / Type N Track Gear):
  • Standard K Boom: Sectional doors up to 2250mm high
  • Medium M Boom: Sectional doors up to 2500mm high
  • Long L Boom: Sectional doors up to 3000mm high (Collection only unless ordered with a door)
• Sectional Garage Doors (Low Headroom / Type L or Type Z Track Gear):
  • Standard K Boom: Sectional doors up to 2125mm high
  • Medium M Boom: Sectional doors up to 2375mm high
  • Long L Boom: Sectional doors up to 3000mm high (Collection only unless ordered with a door)
• Canopy Up-and-Over Doors: Can be automated with a K Boom when installed alongside a Canopy Bow Arm Adapter.

Optional Accessories & Conversion Adapters

Tailor your operator setup with purpose built adapters and functional add ons to suit your garage configuration and security requirements.

• Side-Hinged Door Conversion Kit: Mechanical heavy-duty boom adapter arms and brackets that allow the operator to smoothly push and pull traditional twin side-hinged door leaves.
• Canopy Bow Arm Adapter: Required mechanical conversion linkage to automate vertical-lift trackless canopy up-and-over doors.
• External Emergency Release Device: Essential mechanical key-release system for garages without a secondary access door, allowing manual carriage disengagement during power failures.
• Safety Photocells (EL 101 / EL 301): Non-contact infrared beams that connect directly via HCP-bus, halting and reversing the door before it touches objects, pets, or vehicles.
• Internal Push Buttons & Wireless Wall Consoles: Surface-mounted hardwired or BiSecur radio wall switches (such as IT 3b or FIT 2) for convenient one-touch opening and separate lighting control from inside the garage.
• External Digital Keypads & Transponders: Wireless BiSecur code switches (such as FCT 3 or FCT 10) providing secure, keyless PIN entry from outside the garage.
• Hörmann Homee Brain / Smart Home Modules: HCP compatible expansion modules to integrate door status monitoring and voice activation with Apple HomeKit, Google Assistant, Amazon Alexa, or Zigbee networks.

The Hörmann SupraMatic E Series 4 electric operator delivers premium performance, high-speed travel, and advanced smart connectivity for modern garage doors. Engineered with German precision, this operator combines robust mechanical security with convenient app-based automation.

Key Features and Benefits

• Rapid opening speed: Opens up to 75% faster than standard operators (up to 25 cm/s), reducing waiting times on busy roads and limiting weather exposure.
• Integrated Bluetooth control: Built-in Bluetooth receiver allows convenient operation via the Hörmann BlueSecur smartphone app straight out of the box.
• Smart Home ready (HCP 2 bus): Integrated HCP interface enables direct connection to major smart home platforms and external automation systems.
• Mechanical anti-lift security: Patented locking mechanism physically secures the door in the boom rail against forced entry, remaining fully active even during a power outage.
• Energy efficient standby: Consumes less than 1 watt in stand-by mode to minimise running costs and environmental impact.
• Enhanced 20 LED lighting: High output integrated LED module provides bright, even illumination across the entire garage space and can be operated independently of door travel.
• Convenient ventilation setting: Features a selectable 3rd opening height to allow airflow and prevent damp build-up without leaving the garage open to intruders.
• Compact HSE 4 hand transmitters: Supplied with two 4-button micro remotes featuring military-grade 128-bit BiSecur encryption against code cloning.

Technical Specifications

What is Included

• 1 x Hörmann SupraMatic E Series 4 operator head unit
• 2 x HSE 4 BS 4-button micro hand transmitters (868 MHz BiSecur, black finish with chrome caps)
• 1 x Integrated Bluetooth receiver
• 1 x Integral 20-LED lighting module
• 1 x Universal fitting and installation hardware pack
• 1 x Comprehensive installation, wiring, and operating manual

Please note: The appropriate drive boom (K, M, or L rail) must be selected separately according to your garage door type and height.

DIY Installation & Setup Guidance

The Hörmann SupraMatic E Series 4 is engineered for straightforward DIY installation on properly balanced sectional and up-and-over garage doors. Follow these key steps and safety recommendations to ensure smooth setup and reliable long-term performance.

1. Pre-Installation Door Check

• Check manual balance: Before fitting the motor, open and close your door manually. The door must move freely without sticking and stay stationary when left half-open. An unbalanced door will overload the motor.
• Deactivate manual locks: Permanently disable or remove mechanical shoot bolts, latch cables, and manual lock sets to avoid jamming the operator drive mechanism.
• Headroom clearance: Ensure you have at least 30mm of headroom between the highest travel point of the garage door and the ceiling.

2. Drive Boom Selection & Assembly

• Select the correct boom length:
  • Short (K Boom): For sectional doors up to 2125mm high / retractable doors up to 2500mm high.
  • Medium (M Boom): For sectional doors up to 2375mm high / retractable doors up to 2750mm high.
  • Long (L Boom): For sectional doors up to 3000mm high. (Note: Collection only unless ordered with a door due to carriage restrictions).
• Tension the toothed belt: The pre-tensioned Kevlar belt requires no maintenance or lubrication. Secure the boom rail to the motor head unit using the supplied mounting bolts.

3. Mechanical Mounting

• Header bracket: Fix the header bracket centrally above the door opening onto a solid lintel or subframe.
• Ceiling suspension: Suspend the rear of the boom rail from the ceiling or joists using the supplied suspension brackets. Keep the rail completely level and aligned with the door centreline.
• Door connection: Attach the operator towing arm to the top door panel (sectional) or top structural frame member (retractable up-and-over). For canopy-type doors, a canopy bow arm adapter will be required.

4. Initial Learning & Limits Setup

• Power up: Plug the operator into a standard 230V / 240V mains socket.
• Teach-in run (PRG menu): Access the dual 7-segment display on the motor head and initiate the automatic learning cycle. The motor will run open and close cycles automatically to register the travel limits and map force curves for obstruction safety.
• Safety auto-reverse test: Place an object at least 50mm high (e.g. a block of wood) on the floor in the door's path. Close the door via remote; the door must immediately stop and reverse upon making contact.

5. Bluetooth & Remote Pairing

• Pair hand transmitters: Follow the on-screen PRG menu prompts to learn the supplied HSE 4 BS handsets to the internal receiver.
• BlueSecur App setup: Download the free Hörmann BlueSecur app (iOS/Android), scan the individual QR key card included with your operator, and pair your smartphone via Bluetooth for keyless access.

Important Safety & Access Notes

• Garages without secondary access: If your garage has no other entrance (no side door or integral house door), you must fit an external emergency release lock to manually disengage the carriage in the event of a power cut.
• Obstruction detection: The integrated electronic force limiter stops and reverses the door if an obstruction is met. For added protection in high-traffic or family areas, optional safety photocells can be connected via the HCP interface.

Warranty

Hörmann products are manufactured to the highest quality standards and leave our factory only after rigorous quality testing. However, if you should have grounds for complaint, this section tells you what our door warranty offers, and how to go about making your claim.
In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Product Services Department at Hörmann (UK) Ltd. To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:

1 Your name, address and telephone number
2 Original invoice with date of purchase
3 Product description/door type and product number
4 Description of defect

An assessment of the claim will then be made. This may require Hörmann to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.

Hörmann (UK) Ltd Garage Door Warranty

Warranty Period
The purchaser is granted a warranty covering the safe and reliable function of the Hörmann garage door for a period of 10 years from the date of purchase. A 5 year warranty applies to springs, wire cables, track rollers, hinges and guide rollers. The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer. In the case of foilcoated timber-effect, a warranty of 5 years is granted, for timber and GRP doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein. The door mechanism and steel frame (if applicable) is covered by the 10 year warranty period.

Requirements
Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

Performance
During the warranty period we undertake to rectify any and all defects to the Hörmann product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.

Replaced parts become our property.

The warranty does not cover damage caused through:
• normal wear and tear
• improper installation
• negligent care and maintenance
• improper initial and subsequent operation
• negligent or wanton destruction
• external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences
• mechanical damage through improper transport and fitting
• priming and other surface protection treatments
• incorrect or too late applied surface protection treatments
• repair by non-qualified persons
• using non-Hörmann parts without the approval of the manufacturer
• removal of the product number or making it unidentifiable

Electric Operator Warranty
A separate 5 year warranty is granted on our electric operators. This includes operator mechanics, motor and motor control systems. A 2 year warranty is granted on radio equipment, accessories and system controls. There is no warranty on consumables (e.g. fuses, batteries, bulbs etc.).

User Information/Care
Finish - Steel Doors
The coating process applied to the door and chassis is environmentally friendly. Minor scratches or marks are not covered under the conditions of our warranty and should be repaired immediately to prevent corrosion and deterioration of the panel. Corrosive substances such as acids, alkalines, and salts, etc. should be cleaned from the door immediately; failure to do so will result in deterioration of the finish, which will not be covered under our warranty. Should deterioration of the finish start to occur you will need to repaint your door immediately. Prepare the surface lightly with wet and dry. Then treat with solvent based 2 pack epoxy wash primer and a normal commercial paint (cellulose paint must not be used). Hörmann steel doors are a finished product. They do not require re-painting on site. They are however not immune to damage, which can occur at any stage of the handling of the product from factory to site.

Finish - Timber Doors
Timber panels are coated with a neutralising base-stain. Doors must be stored upright, under cover, with wrapping intact, until wrapping is removed. As soon as the door is unwrapped, one coat of a good quality basecoat primer must be applied to both sides of the door. Immediately after installation, your timber doors require a further two coats of a good quality exterior wood finish on both sides. Initial application and periodic treatment should be carried out strictly in accordance with the woodstain manufacturer's instructions. Failure to follow these instructions will result in early deterioration of the timber panel.

Finish - GRP Doors
GRP door panels should periodically washed down using water. This should be done more frequently if fitted near the sea. Bird droppings will bleach the finish on GRP. and should be removed using water as soon as possible. GRP doors should not be painted over.

Paint Finish - Steel Doors
Minor surface damage can easily be repaired using touch up sprays or sticks without invalidating warranties.

Safe Operating and Maintenance of Hormann Garage Doors PDF >

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