As the leading UK online garage door supplier, we endeavour to deliver all products as fast as possible. The majority of doors are made to order and this means they are not 'off the shelf'.
As you may appreciate, garage doors are also large and heavy items, with many of the doors completely factory assembled, so specialised handling and delivery is generally required from our carriers.
We will make you aware of anticipated delivery dates as early as possible. We will not make promises we cannot keep, but we will keep you informed of the progress of your delivery.
Whilst every reasonable effort will be made to make a requested site delivery, the following requirements must be met:
- Full address, postcode, contact name, mobile or land line phone number must be given
- Appropriate assistance required for unloading and to sign, print and date the proof of delivery.
- There needs to be access for a large lorry (18m x 4m x 2.5m) the size of a double-decker bus. Some roads are not large vehicle friendly. Please make us aware of any possible restrictions.
The access is to include the approach roads in the local area, low bridges and width & weight restrictions. Tree canopy height must be taken into account.
It is the customers responsibility to ensure that these conditions are met.
If any of these hazards are encountered the delivery will be aborted.
Should the driver consider the access unsuitable or that there is a risk of damage to the vehicle the delivery will be aborted.
If a delivery postcode is checked and deemed to be unsuitable for the proposed delivery vehicle prior to the door being delivered, you will be contacted to make alternative arrangements for delivery to a more suitable address or alternatively, in some cases, we can make arrangements for delivery to be made via a third party carrier in a smaller vehicle at an additional charge, the cost of which will be confirmed.
Delivery is charged on all clearance garage doors, and doors from our online garage door based on your County area and not the door type or size. You can arrange collection from our depot if required and the delivery charge would then be deducted.
Most garage door deliveries are charged at around £35 - £55 and more remote parts of the UK will be more and are on application and likely to change regularly from certain suppliers.
We deliver to the entire UK mainland although prices for delivery to the Highlands on some products are on application.
Arrangements can be made for deliveries to any part of the world if required and price is on application. Extra packaging can be arranged for this service to reduce the chance of any damage during transit.
Please note: We and the carriers endeavour to give as much notice as possible prior to delivery but no specific time frame can be guaranteed. Deliveries will be weekdays up until 6.00pm. Specific delivery days cannot be guaranteed.
If prior notice is given and the carriers are unable to unload due to no-one being on site on the confirmed day/time of delivery a re-delivery fee of £50.00+ will be applicable.
Many of the deliveries will require assistance for offloading when delivered to site.
All products are delivered to the kerbside of the delivery address and delivery drivers are only available to help with initial offload.
Please be aware the contact number(s) given when the order is processed will be used to update you regarding delivery dates/times. Please ensure you are contactable on these so deliveries are not aborted.
We MUST be made aware of any delivery restrictions prior to order being placed.
Any damages or shortages MUST be reported in writing within 3 days of receipt.
Delivery lead times for manufacturers are currently as follows*:
*All of the following lead times are approximate and are subject to daily change.
If delivery is urgent and important to you then please speak to us first as we can arrange and influence delivery times where possible to suit.