Hormann Promatic Series 4 Operator Hormann

Hörmann ProMatic Series 4 Electric Garage Door Operator

The Hörmann ProMatic Series 4 is a reliable, energy-efficient electric garage door operator for domestic sectional and up-and-over garage doors. It delivers smooth remote-controlled opening, improved operating speed, bright integrated LED lighting and future-ready Smart Home connectivity.

Designed for everyday convenience, the ProMatic E4 opens your garage door at speeds of up to 20 cm/s—up to 40% faster than the previous ProMatic Series 3. This makes arriving home quicker and more convenient, particularly when entering from a busy road or in poor weather.

The operator includes the standard K drive boom. Alternative boom lengths can be selected from the options menu to suit taller garage doors.

Why Choose the Hörmann ProMatic E4?

• Faster everyday access: Opens at up to 20 cm/s for quicker entry and exit.
• Remote control convenience: Operate your garage door at the touch of a button using the supplied BiSecur hand transmitters.
• Bright, even LED lighting: Integrated LED illumination provides up to twice the brightness of the previous Series 3 ProMatic operator.
• Ventilation position: A third, partially open position allows fresh air to circulate without fully opening the garage door.
• Smart Home ready: The integrated HCP interface enables connection to compatible accessories and external Smart Home systems.
• Low energy consumption: Uses less than 1 watt of electricity while in standby mode.
• Secure BiSecur radio technology: Provides encrypted, dependable wireless control for authorised users.
• Simple setup: The clear operating display supports straightforward programming and adjustment.

Please note: This product is intended for domestic garage door automation. Ensure that the garage door is in good mechanical condition, properly balanced and suitable for electric operation before ordering.

What Is Included

• 1 x Hörmann ProMatic Series 4 operator head unit
• 1 x Standard K drive boom
• Hörmann BiSecur hand transmitter(s), as specified in the selected product package
• Integrated LED lighting module
• Installation brackets and standard fixing hardware
• Hörmann installation and operating instructions

Available Options and Accessories

• M or L drive boom: Select an alternative boom length for taller compatible garage doors.
• External emergency release: Recommended where there is no other entrance to the garage.
• Canopy bow arm: Required when automating compatible canopy up-and-over garage doors.
• Side-hinged door adapter: Available for suitable side-hinged garage door installations.
• Wireless keypad: Provides convenient PIN-code access without a hand transmitter.
• Additional hand transmitters: Add remotes for family members, additional vehicles or secure storage.
• Internal wall controls: Add a wired or wireless push button for simple operation from inside the garage.
• Smart Home accessories: Use the HCP interface with compatible Hörmann and third-party Smart Home integration products.

Please note: The L drive boom is collection only unless ordered at the same time as a complete garage door.

Hörmann ProMatic Series 4 Operator Specifications

The Hörmann ProMatic Series 4 is a mains-powered electric garage door operator for private domestic garages. It is designed for spring-balanced sectional and retractable up-and-over garage doors in good mechanical condition.

Operator Performance

Drive Boom and Door Compatibility

The standard package includes a K boom. Select an M or L boom where required for taller compatible doors. The correct boom depends on the garage door type, track arrangement and overall door height.

Please note: The ProMatic Series 4 is not suitable for Hörmann LPU 67 sectional garage doors. Timber garage doors must not exceed 3500mm wide or 9m² door leaf surface.

Controls and Connectivity

Lighting, Ventilation and Safety

Installation Requirements

• The garage door must be properly installed, spring-balanced and easy to operate manually before fitting an electric operator.
• The door should remain stable when left approximately halfway open.
• All existing manual locks, shoot bolts, latches and locking cables must be removed or permanently disabled before installation.
• A minimum clearance of 30mm is required between the highest point of the open door travel and the garage ceiling.
• The operator boom must be fixed securely to a suitable structural lintel and ceiling or garage door reinforcement profile.
• Use an external emergency release device if there is no alternative way to access the garage during a power failure.

Package and Delivery Notes

• The standard product price includes the ProMatic Series 4 operator head and K boom.
• Select an alternative M or L boom from the available product options when required.
• Hand transmitters, fitting hardware and operating instructions are included as specified by the selected product package.
• The L boom is collection only unless ordered at the same time as a complete garage door, due to carrier length restrictions.

Installation Guidance for DIY Customers

The ProMatic Series 4 is suitable for competent DIY installation where the garage door is correctly fitted, properly balanced and structurally sound. Always follow the current Hörmann fitting and operating instructions supplied with the operator.

Before You Install

• Check that the door opens and closes smoothly by hand, without excessive force, sticking or sudden movement.
• Test the door balance by raising it halfway. It should remain in position without falling or lifting on its own.
• Remove or permanently disable all existing manual locks, shoot bolts, latch cables and locking bars.
• Confirm that the lintel, ceiling and fixing points are sound enough to support the operator and drive boom.
• Choose the correct K, M or L boom for the door type, track arrangement and door height.

Installation and Commissioning

• Mount the drive boom centrally above the garage door and ensure it is level and securely suspended.
• Attach the towing arm to the correct reinforced position on the garage door.
• Connect the operator to a suitable mains supply in accordance with the installation instructions.
• Complete the automatic learning cycle so the operator can set door travel limits and recognise normal operating forces.
• Test the safety reversal function using an obstruction in the door opening before regular use.

Emergency Access

If the garage has no separate pedestrian access door, fit an external emergency release device. This allows the operator carriage to be disengaged and the garage door to be opened manually during a power cut.

If you are unsure whether your existing garage door is suitable for automation, please contact our team before ordering.

Warranty

Hörmann products are manufactured to the highest quality standards and leave our factory only after rigorous quality testing. However, if you should have grounds for complaint, this section tells you what our door warranty offers, and how to go about making your claim.
In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Product Services Department at Hörmann (UK) Ltd. To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:

1 Your name, address and telephone number
2 Original invoice with date of purchase
3 Product description/door type and product number
4 Description of defect

An assessment of the claim will then be made. This may require Hörmann to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.

Hörmann (UK) Ltd Garage Door Warranty

Warranty Period
The purchaser is granted a warranty covering the safe and reliable function of the Hörmann garage door for a period of 10 years from the date of purchase. A 5 year warranty applies to springs, wire cables, track rollers, hinges and guide rollers. The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer. In the case of foilcoated timber-effect, a warranty of 5 years is granted, for timber and GRP doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein. The door mechanism and steel frame (if applicable) is covered by the 10 year warranty period.

Requirements
Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

Performance
During the warranty period we undertake to rectify any and all defects to the Hörmann product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.

Replaced parts become our property.

The warranty does not cover damage caused through:
• normal wear and tear
• improper installation
• negligent care and maintenance
• improper initial and subsequent operation
• negligent or wanton destruction
• external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences
• mechanical damage through improper transport and fitting
• priming and other surface protection treatments
• incorrect or too late applied surface protection treatments
• repair by non-qualified persons
• using non-Hörmann parts without the approval of the manufacturer
• removal of the product number or making it unidentifiable

Electric Operator Warranty
A separate 5 year warranty is granted on our electric operators. This includes operator mechanics, motor and motor control systems. A 2 year warranty is granted on radio equipment, accessories and system controls. There is no warranty on consumables (e.g. fuses, batteries, bulbs etc.).

User Information/Care
Finish - Steel Doors
The coating process applied to the door and chassis is environmentally friendly. Minor scratches or marks are not covered under the conditions of our warranty and should be repaired immediately to prevent corrosion and deterioration of the panel. Corrosive substances such as acids, alkalines, and salts, etc. should be cleaned from the door immediately; failure to do so will result in deterioration of the finish, which will not be covered under our warranty. Should deterioration of the finish start to occur you will need to repaint your door immediately. Prepare the surface lightly with wet and dry. Then treat with solvent based 2 pack epoxy wash primer and a normal commercial paint (cellulose paint must not be used). Hörmann steel doors are a finished product. They do not require re-painting on site. They are however not immune to damage, which can occur at any stage of the handling of the product from factory to site.

Finish - Timber Doors
Timber panels are coated with a neutralising base-stain. Doors must be stored upright, under cover, with wrapping intact, until wrapping is removed. As soon as the door is unwrapped, one coat of a good quality basecoat primer must be applied to both sides of the door. Immediately after installation, your timber doors require a further two coats of a good quality exterior wood finish on both sides. Initial application and periodic treatment should be carried out strictly in accordance with the woodstain manufacturer's instructions. Failure to follow these instructions will result in early deterioration of the timber panel.

Finish - GRP Doors
GRP door panels should periodically washed down using water. This should be done more frequently if fitted near the sea. Bird droppings will bleach the finish on GRP. and should be removed using water as soon as possible. GRP doors should not be painted over.

Paint Finish - Steel Doors
Minor surface damage can easily be repaired using touch up sprays or sticks without invalidating warranties.

Safe Operating and Maintenance of Hormann Garage Doors PDF >

All you have to be aware of are the operator boom lenghts if fitting to an exisitng garage door. 3 boom lengths are available depending on your garage door height and tracking system.