How do I raise a Warranty Issue

How do I raise a Warranty Issue

From time to time, shortages occur or damage, thankfully however it is rare.  In the unfortunate event you experience either of the latter we have clear and concise instructions below on how to raise the matter with us so we can resolve for you. Failure to comply to these instructions can result in delays resolving an issue or at worse a warranty being declined by the manufacturer.

If the warranty is relating a shortage, we will require the details asap or within 3 days of receipt of the delivery and will require the details of the item that you are missing as detailed in the fitting/packing guide supplied.  You will need to email enquiries@garagedoorsonline.co.uk with details of when the delivery was received, the missing item/s description and part number if applicable and a copy of the manufacturers delivery note which you signed on receipt of the goods (this allows us to find you on our system).

If the warranty is relating to damage of an item received or damage to a door, we must be notified either at the time of receipt prior to the door being fitted or within 3 days of receipt (dependant on the door type, some doors are packed in such a way that we appreciate they cannot be checked immediately on receipt).

We strongly advise customers to not proceed with fitting any door that is noticed as being damaged as the manufacturers do not cover fitting or consequential costs under warranty, as such, you would have the costs incurred of refitting any door or item that was replaced yourself.

We will require photos to be emailed from close up and from a distance of 3 metres away from the door or item. Please email them to enquiries@garagedoorsonline.co.uk.
We will require your details, details of where the damage is on the product (in the case of rollers or sectional doors we will need to know which slat or panel is damaged) and preferably a copy of the manufacturers delivery note that you will have signed on receipt of the goods. 

You will need to identify if there was any package damage at the time of receipt and if this was noted to the driver or on the delivery note.  Damage occurs from time to time and can be superficial and can be easily touched up to rectify, if this is the case, please advise if a touch up will suffice.

Hong long will it take to be resolved?

From the moment a warranty or shortage is raised, lead time is dependent on what the issue/shortage is. We aim to resolve all issues via the manufacturers as quickly as possible to reduce inconvenience to our customers.

What is covered under Warranty?

Click on the buttons below. This will give you a link to all of the Warranty Information for the individual suppliers.

What is not covered?

Fitting, labour costs, consequential costs or losses are not covered under warranty under any circumstances by either the manufacturer or Garage Doors Online Limited.  Refer to the section “what is covered under warranty” for further details and our Terms and Conditions before proceeding with purchasing to ensure you are happy to accept these conditions.


Terms and Conditions